- For a new custom order, once the design is confirmed by you, production takes between 14 to 21 working days to complete. For urgent requests, please get in touch with us to arrange for a Priority Job completion.
- Once product is ready, delivery transit time are as follows:
- Malaysia, Brunei & Singapore: 2 - 5 working days
- International Orders: 4 - 7 working days
- As soon as your item is dispatched, you will receive an email notification containing a tracking number, enabling you to track the progress of your shipment.
- We prioritize the safety of your order and take every necessary measure to guarantee its secure arrival. Rest assured that your package will be fully insured during transit, and we kindly request a signature upon delivery for all packages.
- International customers are kindly advised to bear any customs duties, value-added taxes (VAT), taxes, or surcharges imposed by their country. Prior to placing an order, it is highly recommended to consult local authorities to ensure clarity regarding the applicable taxes and duties. Prior to placing an order, it is highly recommended to consult local authorities to ensure clarity regarding the applicable taxes and duties.
- Should you wish to modify your address after confirming your payment, we kindly request that you promptly reach out to us at info@caratsage.com or via WhatsApp at +6011-218 52013. It is important to notify us as soon as possible. Please note that once your item has been shipped, it will no longer be possible to make any changes to the shipping address.
*Kindly be advised that the shipping times provided above are approximate estimates provided by the courier companies. Therefore, we cannot accept liability or responsibility for any delays that may occur after the order has been dispatched. It is important to note that delays can occasionally transpire due to numerous uncontrollable factors in the shipment and production process, particularly during peak periods.